Questionnaire

On a scale of 1 to 10, how satisfied were you with the product or service provided by {client name}?

1 being extremely dissatisfied and 10 being extremely satisfied

If you need this type of service in the future, would you use {client name} again?

Yes

Would you refer {client name} to family or friends?

Yes

When you look for a company to do business with, where do you look first?

Please, select all that apply.

Industry Association

Referral

Home Show

Yellow Pages

Internet/Online Search

How many other companies did you research before deciding to use {client name}, if any?

What were the biggest frustrations you had when trying to find a reputable business?

Please, select all that apply.

Making the Right Choice

Consultation/Terminology

Price

Finding Quality Information

Trust

What were the determining factors in making your decisions?

Please, select all that apply.

Industry Knowledge

Ability to Meet Needs

Quality

Price

Personality Match

What type of information resources would have helped you in comparing different businesses?

Please, select all that apply.

Video

CD-ROM

Brochure

Website

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